We had the same thing with Action Online. It went bust while pretending all was well apart from some technical issues. The same with XXLClub, the rep was very active in the forum, and was making the casino look like a candidate for accreditation, yet within months they make it to rogue. Was the rep an innocent party to this, or an accomplice in a deception by encouraging casinomeister members to come along and try them out while knowing they were in serious trouble.
It is clear that Playtech offer NO player protection, and on top of this they do not seem to vet their licencees too well for financial stability. This puts them on a par with
RTG, and shows that having a responsive rep is no indication of the quality of the operation.