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I really hate it when casinos do this- the problem often is lowly c.s. staff simply aren't trained or even aware of such retrospective & binding issues. And quite a few skybet staff are uniquely untrained in their job - their lack of knowledge of what's going on at the casino, or what a casino is - has left me absolutely dumbfounded sometimes. I think they just bring them in from the satellite or newspaper divisions for some kind of break. Fortunately some are quite good - it's really potluck who picks up the phone.
Personally, and I know you won't like it - I'd probably suck it in, and wager out the required, and save your ammo for worse disputes, like non-payment or double charging your card. Not that you should have to, but heh -you might win.
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