There were no complaining threads on Casino.net yet so I had to create a new one.
I am a Gold Member at Casino.net. You have to drop and wager quite a lot at Casino.net to achieve the Gold status, and I have wagered a ton without any bonuses.
On the 1st of December I claimed the casback (10% of losses on any selected day last month). I have sent them 1-2 mails daily. I got an standard "we have received your mail" from their support, but still no personal replies. They've just ignored me. And of course bonus still has not been credited to my account.
I've been a loyal customer, but they don't seem to care about one! I would except a reply in 24 hours, especially as they have a good reputation.
Also, it's a pain to get the deposit limits increased even though I have sent them 3-4 mails even about that as well.