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I got the same email.
Over the last two months, I have bet £86k at the casino and received a total bonus of just over £1k. However, I have made a profit of £6k in that time (NB. Most of that win is from luck at gambling). I was formerly a "Red Room" member and many of my deposits and much of my gameplay was without a bonus.
I am not impressed. Virgin is a reputable and public-friendly brand and the casino is CM accredited, although it doesn't even need to be with such a strong name behind it. Such bonus banning tactics should not be used by straight-forward casino. If you don't want people to make money from your bonuses, either don't offer them or change the terms to make them unprofitable.
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