[And]

Short story: They've invited me to an exclusive $700 bonus, which should be released after wagering. They claimed they've added $350 to my account in the middle of wagering (I never noticed), and then I'm not entitled to any more.
It took more than 10 days to reply to my original question, and to my next query they sent a blank email. I've contacted their rep via PM around 10 days ago, he also ignores me (although he logged in in the last days).

Long story:

Sent: 11/2/2007


Hello

I was invited to a $700 match bonus - I made the deposit a while ago, got a confiramtion popup that it will be paid after wagering $35 000. Now live chat told me I've wagered in excess of $36 000 but the bonus hasn't been released to my account.


Received: 11/12/2007

Hello,



Thank you for your e-mail regarding your Casino Bonus.



After reviewing your account we can see that you only met half of your wagering requirement sto release $700 bonus so we therefore released 50% of his bonus ($350).



You only reached the full wagering requirement by using this bonus so he is not eligible to recieve any further bonus.



We hope this clarifies our promotional requirements; however should you require further assistance please do not hesitate to contact us.



Kindest regards,



Michael


Sent: 11/12/2007

Dear Michael,

I have wagered the required amount ($35000).
Nobody asked you to release half of my bonus prematurely so I should not bear the "consequences".
Furthermore, when I logged in after you allegedly released half of my bonus I remember to have a balance of less than $350 anyways. I might be wrong but for the avoidance of doubt can you email me my bet history of
(a) the last bets with account balance when I logged out before you applied the bonus
(b) the first bets with account balance when I logged in and you applied the bonus

Also I think that I'm entitled to the full amount ($700) and I also do think that your response time (10 days) is problematic, especially that I'm a loyal customer for a long time, having used your site for sportsbetting for more than a year as well.
Should these problems not be addressed shortly, I'm considering to make a complaint at the Casinomeister forum as well.

Kind regards
Andy6