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I requested a withdrawal of 1300€ on June 14th. I got the same answer..."we are having technical problems with our Neteller account...our bank in Cyprus is not the best when it comes to fund our account.... and blah blah blah.
They gave me 300€ about a month ago as a partial payment and got some nice and polite emails from them telling me my money is on the way.
In the mean time I was so stupid to make another deposit and win another 1200€, that I haven't even requested yet (why bother?)
When they say your email have been forwarded to whatever department it is, don't expect to get an answer in the next few days.
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