I received the following email in response to my latest enquiry after the deadline (Friday 24th, almost two weeks ago) had passed for a partial-payment of my cashout.
Quote:
Hi liquuid_fusion
I can see you have been discussing this with Katrina. She has been away this
week sorry, but will be back in the office on Monday and will get back to you
then.
Kind Regards
Victoria
HippoJo Accounts
|
It is now the early hours of Wednesday in Australia and I have not heard back from Katrina, despite sending another email to them this morning. The email appears to have been personally written but was in fact circulated round their entire cashout-pending database (probably most of the casinos customers!) as far I as can tell, as several people have posted exactly the same email on other forums!
The following link to the
WOL forum describes another customers troubles at HippoJo, which seem to be similar to mine:
http://mb.winneronline.com/showthread.html?t=29850
I have now been waiting 11 weeks and 1 day. I have had many missed deadlines and broken promises from HippoJo, and absolutely nothing resembling a cashout, a partial payment, or a timescale for payment has materialised. They owe me just over £3700.