Hi,
Two weeks ago, I got a mail from Betfair, stating I would get 50 Euro in my casino account at 30.082007, if I would deposit at least 50 and playthrough 500 Euro until 30.08. in their casino (NO ZERO LOUNGE).
As I always want proof for email offers, I mailed them back, asking if the offewr is valid. I ALSO called them up, and they said it is valid too.
I deposit 50 and played. After a while, I mailed Betfair, if I mez the wagering requirements and how much I wagered. They wrote back the details. I MET ALL. I asked them again, if I'm ready with the promotion and will get the 50 Euro. Answer was: YES.
I got all the mails.
At 30+31.08.2007, there were no money in my account. I mailed the german and support at
deutsch@betfair.com AND
casino@betfair.com. Both said, they will do all to credit the bonus.
2 days later, no bonus was there, I asked again. They said they will give it over to their casino people. (I mailed
casino@betfair.com too).
2 days ago, I got a mail from
casino@betfair.com, that my bonus was NOW credited. I look: NO BONUS....
I write: NO answer till today. German support said on Saturday, they will def. get back to me Monday: Nothing.
I wrote a PM to Betfairs representiv here at
CM, no answer until now.
I don't know what the hell they think....
poser