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They had requested my bank details but in the end they sent me a check, which I received two days ago.
At the time they requested the bank details, they offered a 100$ chip for my trouble. I said I would gladly take it as soon as my withdrawal was received, so I will email them right now for the chip.
It's a good thing they realize how badly they mismanaged withdrawals by Canadians, but Mike031's post indicates that they still need to improve communications.
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