[casinocustomer]

well i am happy to finally read something about this casino that is true ... they SEEM pleasant and constantly offer reassurance ... but its a facade.

So far I have had two lovely encounters with this casino...

first i requested a withdrawal and was put through a month of reassurances and empty promises that were never actually seen through ... QUITE a hassle, and for a relatively small sum of money. I never put up with such incompetence ever in my life ... when a customer comes to a company with a problem, the company (especially a new one) generally makes it their business to fix the problem, a concept clearly lost with Rushmore Casino.

Next I tried to deposit with 2 cards that I had no trouble depositing with just 2 days prior ... the casino site declined the cards (which i promise you are perfectly good cards) ... and i know the rules ... you cant deposit more than 900/day or deposit 3+ times/day ... so i let 24+ hrs go in between my deposits ... and for some odd reason was declined ... i call the casino and the man that answered couldnt follow through with my inquiry as to why this was happening

i think it is a major issue when reps cant help their customers troubleshoot a problem with THEIR software ... Rushmore Casino has absolutely no customer service skills, and this will lead to their downfall

Moreover, am i the only one that thinks it is odd that the same two people always answer the phone? Who is this Michelle Rowe, and why is it that when i ask to speak with her, my request is dodged?

I think that Rushmore Casino could have alot of potential if they would only wisen up and improve their customer service ... it really is a shame

--frustrated customer