Ok, I have resent my emails to their customer support.
I have PMd and emailed the poker room rep on this forum.
Since my customer experience with this company has been less then acceptable, I started digging. I have found a laundry list of outstanding issues, both technical and customer service related, posted across several sites. One does not need to wander far however. A quick view of Duplicate Pokers own forum, is an eye-opening experience.
Duplicate poker enjoys prime ad space on this site. So I am crossing my fingers and hoping the poker room rep here steps up to the plate, and starts to respond.
Quote:
|
How does a poker room become an "accredited" poker room? How do I choose who is presented here?
|
Quote:
|
They must be able to take care of any player issue swiftly and professionally
|
Quote:
|
They must provide rapid response to customer support queries - telephone, live chat or email response - from thoughtful, well informed CSR's and support staff available 24/7.
|
Quote:
|
They must adhere to their own posted payment processing schedule
|
This is a big one. I have been in email contact and thusfar 1 telephone conversation with people that claim they are well beyond the 14-21 day wait for their withdraws.