Hi fredb, I don't think that Rushmore has a rep on the board here, given the fact that they are fairly new. I'll have to check the website myself, but what options for withdrawal DO they show on the site or in their banking interface?
My advice would be to
PaB and let Bryan sort it out. Have you saved all relevant correspondence with the casino, and especially any emails/chats where the manager confirmed that the terms were changed AFTER you played? I agree that 5 weeks is far too long to wait.
I had a similar situation with a new casino, that wasn't really equipped for Canadian players either, and Bryan was very helpful in getting it sorted out.
I wanted to say that for a new poster, you sure do have the hang of it. You've posted your complaint in exactly the manner it should be posted. I hope it gets resolved soon.
