So, Thursday July 12th 2007, I decide to give Duplicate Pokers 800# a try.
It doesn't work. I got a series of long rings, and then it would hang up!
Well, they have a direct dial number. It is long distance, but I figured why not. A very pleasant lady answered, and we chatted for a few minutes. She was nice, but totally unable to assist me. She had no access to my account, or anyones account, all she could do was take a message! I told her about the emails I had sent, and asked her to request information regarding my bonus.
It is Sunday, and as of yet, I have heard nothing. No email, and no phone call.
Their main site claims to have 24/7 support.
So I am not interested in the "we don't work on weekends" load.
I have sent several emails, and now I have called them. I was told my questions and concerns would be marked as "High Priority" by the answering service.
It would appear that was a waste of time.
My email is not blocking their emails, my spam filter is off, and the affiliate welcome email came through with no problems. So the "Your email server must be blocking our letters" is not going to be a valid excuse either.
This seems to be a total lack of customer/player support. It is unacceptable to advertise "24/7 live support" and not be able to do more then write a trouble or issue ticket. The nice lady at the answering service did give me an "issue number" of 2236. Whatever I am supposed to do with that, I have no idea.
The amount of ring game rake, and tournament fees I have paid, should have cleared any bonus I was eligible for. I have 73 bonus points. I have played a total of 508 ring game hands. Each hand was raked a total of 5 cents. I have played 25 tournaments, with fees ranging from 10 cents to 75 cents. I have played 9 sit-n-go tournaments, with fees ranging from 10 cents to 50 cents.
I would estimate my total rake generation to be right around $40.00.
No, it is certainly not high roller status, but the limits they offer, you would have to live on their site to generate much more then that for the few days I have been playing there.
What it breaks down to is this. My rake generation almost equals my total initial deposit. All-in-all, duplicate poker is ahead at this point. So why in the hell is it so hard to give me a simple email reply when I have a question?
Why would you advertise "24/7 live support" when it is nothing more then an answering service?
At this point I am hesitant to attempt a withdraw. The banner at the top of this forum says "100% deposit bonus until June 30th" So maybe it is no longer offered. Except Duplicate poker.coms main site has the 100% initial deposit all over the place, with no "Until June 30th" anywhere.
I don't know about this place folks! They just went from a C- to a D in my book.
I will update if and when I attempt a withdraw.