If the original CS agent had not sent this daft E-mail in the first place, we would not have had this post.
The CS agent should have checked, and discovered that catrina had NO CHOICE other than to request a withdrawal that was "too small". It should not have been necessary to have to take this to a higher authority just to get some common sense involved in the "rubber stamp" denial process.
If they were less "tight" and gave $10 manager bonuses, then the max would have been $100, and this would have been fine.
I fail to see why
RTG casinos are so wedded to this low max cashout rule on many of their bonuses, other brands seem to cope just fine allowing players to take full advantage of any run of luck they might have. They have a similar rule on the slots, the 40,000x line bet rule.
I would be annoyed to lose several thousand, but have the reverse fortune when I have a max cashout limit and never get to keep it when I have merely won back a portion of earlier losses.