Quote:
Originally Posted by Zoozie
This is the final response. They do not see it as a bug but quite 'normal'.
I do not agree that it is normal though since no other software has this weird cyclic behaviour nor does B&M machines.
It’s a normal feature on the game machines that by pressing the bets either to highest or lowest limit it will turn back to the other extreme and it will repeat it self over and over, and its you best interest to keep an eye on the game and the betting amount before pushing the button, thus we strongly recommend our clients to give a try on the play money version when clients are not sure of the games rules and functionality as well as features.
Please do not hesitate to contact us again should you have any further questions.
Best regards
Ricardo
CasinoEuro Support
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What a well-written way to tell a customer that it's their own damn fault.
No offense, Zoozie, but they are correct (rude, shortsighted customer service-wise, but technically correct).
On the other hand, it is important for the software company to make a product that is
very difficult for players to have accidents on. You'd still be playing there right now if they had protected you with their game design. Instead, we're pointing out their poor service when we could be giving compliments to their software.