[Nifty29]

Hi Gang

I was offered a 100% bonus up to $500 to try the new download Mansion Casino (Playtech) as a customer who has played before on the flash version.

"Great!" I think.

So I deposit $50 to try it out and transfer the funds to the download casino as instructed, but no bonus appears. The email states the bonus is triggered upon your first transfer, so I contact live help, who responds:

On making your first fund transfer the bonus will be triggered. Once you have wagered your first fund transfer 40 times on Mansion Download Casino the bonus will be released to your account

HUH??? I dont remember reading anything about that, except the part in the terms which states:

To cash out this casino bonus, players must wager 40 times the deposit plus bonus amount.
(e.g. Deposit of $500/£250/€375 = Wager of $20,000/£10,000/€14,000 and get $500/£250/€375 bonus deposited into your account).

Now, these terms are very misleading, as it actually says wager 40x deposit and THEN get the 100% Bonus, but the email says:

Here’s how to claim your 100% up to $500...

dwnload our new MANSION Casino Software
Log on to Real Play with your existing MANSION Username & Password
To transfer funds and start playing click on CASHIER and go to the FUND TRANSFER tab
Select the option to transfer funds from MANSION to MY CASINO and enter the amount you would like to transfer
Please note your bonus will be triggered on your first fund transfer so to get your maximum 100% deposit you’ll need to transfer a minimum of $500

The term 'triggered' gives a very reasonable impression that you will receive the bonus when you transfer the funds. You need to click on the 'terms and conditions' link at the bottom, and THEN click on the casino promotions tab to even get to the actual terms.

Yes, I should have read the terms word for word first, but the way it is worded right throughout is misleading and I have never come across any other casino that uses this bonus system (especially not playtech)

Anyway, I withdrew my deposit in protest without any wagering, and uninstalled the casino. Its only $50, so Im sure it doesnt matter to them, but I dont like feeling as if I havent been fairly informed.

Opinions??

(P.S. Mansion in the past has been trouble-free, which is why I decided to give the new casino a try)