I recently closed ALL of my VPL accounts because I could never reach anyone via email, and their telephone support was more like telephone NONsupport and it was frustrating the h*ll out of me. After a computer crash that destroyed my hard drive I tried for about 8 months to get my account number for one of their casinos that used to be my favorite MG and every single email I sent bounced back. I called and they gave me an alternate email address, my emails to that address bounced back too. Then I called and asked them to just give me the account number over the phone, and they gave me the wrong number - I called back, got another operator and they gave me a different number which was also wrong. I finally gave up on that particular casino and played several others - until one day I had to reach someone and my mails bounced back. I called them and said "this is BS, close them all." They quickly responded with an email saying that I had money in 3 of my accounts - I went in, blew through the money in all three and replied to their email, and it bounced back.
Too bad, I liked the casinos, I won there fairly frequently, but in my experience the 'support' was completely ridiculous.