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I started playing there again a few weeks ago. The 10% deposit bonuses were about the best I was getting from MGs lately, but now that I have a withdrawal they have made it too much of a hassle to bother with anymore.
First of all they don't have the MG Clearplay bonus system. You must clear 30x the bonus amount to withdraw. This is excessive for a lousy 10% bonus.
There are two bonus rule pages: one of them says the cash balance is withdrawable anytime, the other says you must complete the WR. They stuck me to the latter. This is a real pita if you deposited to play anything other than slots and on average it will cost you more than the bonus amount.
Next, they sent a vague email telling me I might need to send three documents (id, utility bill, and something else that I forget) despite the fact that I have already had withdrawals from this group. After 20 minutes on live chat they finally told me I need to play through 30x the bonus to wdw.
Finally I got the same "withdrawal has been finalized" email as the OP. That was three days ago and no sign of the funds.
I'm tired of jumping through hoops for them.
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