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Looks like they had issues with your documents.
Although you have played before, this looks like the first time you have been asked for documents.
They seem to be screwed up at their end too, if you kept getting bounced E-mails.
They seem to ignore the fact that you usually play without bonuses, but take exception when you ask for your first.
I am sure they have a rep here, listed under casino contacts, or you can "Pitch a Bitch", and have this cleared up.
This is not the first time they have been accused of incompetence, and I think last time it was the rep that managed to clarify things.
Casinomeister's newsletters mention that there is a persistent fraud ring that includes the UK among the countries it operates from, and this is another reason a lot of UK players have had trouble with various casino groups over the last year or so. Previously, BelleRock, MiniVegas, and Fortune Lounge have been targets, and maybe VPL is now in the firing line. Looks like a pattern, mostly MG EZBonus (MiniVegas the exception), and the fraud involves opening accounts with fake ID, and placing large bets then grinding out WR - ID is only needed when they win (about 50% of accounts). Genuine players who resemble the patterns of the fraudsters get caught up, and it is a devil of a job to prove innocence.
Casinos need a better system - but they continue to persist in the current one because it allows new players little opportunity to lose the urge to play, as would a proper pre-vetting system.
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