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HI,
You said you played a games of heads up and then tried to withdrawal?
How quick was the headsup game, was there any aspect that could have been mistaken as team play, cheating, colluding, fraud or any other word you care to describe it as.
They would not have sent you that email without something further, perhaps a IP match? Serial Match?
My advise would be to request to speak to management or fraud directly so they can give you some sort of idea how your play was deemed fraudulent.
Please be aware if you won the game on a questionable hand, or used the tournament to transfer funds between yourself and your friend this can be enough for an investigation to be carried out, which usualy results in an email such as the one posted.
Hope i could help, but without further info we dont have much to go on.
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