Hello,
I would like to let you all know that we have resolved the problems Let_It_Ride has experienced with us this weekend.
We have had a meeting this morning to discuss this review and the support problems experienced by Let_It_Ride. As a result we will be adding a phone number to our support contact details as an extra option, (we do have a phone number listed on the site at the moment, but it isn’t listed under support). We are about to change our number and once we do, it will be added to our support contact details.
It has been brought to our attention that our live chat was not available as it should have been on Friday evening and we are now investigating the reasons behind this. I would like to apologise for any problems this may have caused to our players. As previously mentioned we are looking into extending our support to cover 24/7.
It is still early days for us with regards the new casino and we are still ironing out all our teething problems, which includes improving our support! Customer support is integral to us and we hope to avoid any of our players experiencing any problems or lack of support in the future.
Naomi
Lojo – Thanks for the calming words! Much appreciated.
