Hello everyone.
Thank you very much to Let_it_ride for starting this thread. It is always great to hear what our players think and this is how we improve our services and how we run things at Purple Lounge.
Having read the review, I do believe you have some really valid points:
All good points about support in general, thank you! But you are right it would be better to have ALL support options 24/7. This is something we are DEFINITELY talking about here and we will hopefully have it ready soon
And yes all payouts should be made available at the weekend! Another thing I will be bringing up in my meeting with the big bad boss next week.
The seven hours that you waited for your response suprises me actually, I will have a word with the support manager and see if I can find out why that was.
I also just wanted to say that you have nothing to worry about, there will always be a responsible person on the forum for players. Purple Lounge employees have strict tests before they get to work here. We have to be very sweet and straight (not bitter and twisted) and of course professional.
It also helps to look like the face of Purple who is Aylar and not me unfortunately! (for the boys of course!)
Thanks again and please contact me if you have any questions or concerns.
Naomi