|
more feed back
more good points
- good to see the name of the CEO on the webpage, always helps to know who is behind the casino
- did I meantion the sexy gal!
bad points
- average reply times to emails was 7 hours, far too long compared to other casinos
- CS only responded to one part of my email, why is it so difficult to find staff who can read an email and deal with ALL the points raised?
- no cash check button, eventually found need to click, bank, my account, accounts, history and even then you can't see the staus of your withdrawal
- decent enough service monday - friday 9am - 5pm, but outside of these times forget it! I don't have the stats but I'm sure most people play evenings and weekends so it is at these times you need to provide more CS staff, account staff, security staff and management
|