I thought I'd start a new post on this as it's not everyday we get asked and maybe we'll be able to effect some change.
Quote:
Originally Posted by purplenaomi
(If anyone has had a look at our new casino, I would greatly appreciate any feedback anyone has)
Thanks
Naomi
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Hi, had 55GBP in my Neteller account that I was unable to withdraw (don't ask) so thought I'd give your casino a spin and glad I did
good points
- love the colours of your website, purple is it?
- even better love the sexy lady (is it you Naomi)?
- super fast payout, less then 2 hours to my neteller account and no stupid document requests
- didn't see a reverse withdrawal button anywhere
- judging by your posts here, it's good to see you believe in customer service, please don't end up bitter and twisted like some of the other reps on here (I know us players can be a real pain in the arse at times)
- I won!
bad points (well they're not really bad bad points)
- got to agree the banking screen(s) are a bit confusing compared to other MG casinos
- was a bit bummed when I found you charge a fee to withdraw, however if you keep up the fast payout service then I'm willing to pay
- having said that I see you don't process over the weekend! If you want to be the best then process payouts over the weekend, you'll win lots of customers
- live (online) support has been unavailable since yesterday, better you don't offer this service if it's not available 24/7
TBA
- I've sent an email to your support earlier today, it will be good to see how fast they are and if they are able to reply to my query
- will post more as and when I come across further points
hope this helps