Quote:
Originally Posted by goldengreeke
 Case might be resolved. John, from bellerock, has been helping me with my problem with the documents. Seems the whole thing was mostly my mistake. I registered under "Gene", the name I go by, and my withdrawl was under my REAL name, "Eugene", so there was some confussion on that issue. John feels he can take care of the problem and get me my money. If so, I will spread the word that Gaming Club is a good Casino,( their slots are the loosest I have found), and will continue to play there  |
This is the problem with some casinos, like the tax office, you are expected to use your LEGAL name, not one that you might use socially. Worse, using your "legal" name also requires that any supporting documents are also in your "legal" name.
This can be a problem for children in step-families, where they "legally" hold the name of their biological father, but socially use another name, such as that of the current father figure, or the mother's original name.
A few brands allow the registration of a nickname alongside your formal name. The nickname is what is used for promotional prize winners, scoreboards, & big winner publicity.
Since they do not know you as "Eugene", they will flag the account if the documents provided state "Eugene", and are from your other address as well.
Terms usually state that the name you register with must match the name used on the credit card or eWallet used to deposit. They should also make it clearer that this matching should be over everything, including official documents that you might be asked to provide to prove ID when you win something.
Since some players play for a long while before ever cashing out, this problem can remain undiscovered for months, possibly even years if you are the kind of player the casinos really like.
If you have made this same mistake at any other casino, best get it sorted out now, before having a decent win. If they won't sort it, just don't deposit again.