Quote:
Originally Posted by halfday
This whole group has given people fits lately. What they are clearly doing is randomly picking winning accounts and locking them in hopes of finding someone who cannot come up with the required docs.
....... They need to ask for the docs BEFORE they let you play. Its obvious they are trying to find a loophole to keep your money or get you so frustrated that you continue to gamble and lose it.
This practice of asking for documentation AFTER the fact is the worst practice that online casinos attempt. They need to either pre approve or pre deny accounts, then there is no hassle AFTER cashout is attempted. I'm sure they would not refund you if you sent documents that show your wrong address after losing.
There is absolutely no logical reasoning for doing it afterwards and the truth is that they want to find a way to keep your money.
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Hello Belle Rock
Now that you're here would you kindly address the content of the above quote. Stop treating players with contempt and kindly address their concerns instead of merely stamping out the odd spot fire.
Specifically, why do you carry on with all this document nonsense only AFTER a cash in? Why dont you insist on proof of ID prior to accepting deposit funds? Failure to insist on ID at the time of deposit exposes every holder of Credit Card, Neteller, C2P etc to having their funds illicitly used for unauthorised use. Please respond.
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