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This whole group has given people fits lately. What they are clearly doing is randomly picking winning accounts and locking them in hopes of finding someone who cannot come up with the required docs.
Let me ask: Did they contact you or did they just not pay and make YOU contact THEM as to why?
They have just been not paying and not contacting until players go and contact them as for an explanation as to why they arent paid.
This is silly. They need to ask for the docs BEFORE they let you play. Its obvious they are trying to find a loophole to keep your money or get you so frustrated that you continue to gamble and lose it.
This practice of asking for documentation AFTER the fact is the worst practice that online casinos attempt. They need to either pre approve or pre deny accounts, then there is no hassle AFTER cashout is attempted. I'm sure they would not refund you if you sent documents that show your wrong address after losing.
There is absolutely no logical reasoning for doing it afterwards and the truth is that they want to find a way to keep your money.
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