That was not the rep, it was an affiliate recruiter for the properties. She is not listed as a casino rep, just an ordinary "meister member", so how was the OP to know this "rep" existed.
If it is now policy to obtain these documents for ALL players, why does the site say that Neteller depositors do not need to send documents.
It seems the OP DID send documents, TWICE, and was TWICE given confirmation that they have been received, yet every Monday for the past few weeks yet another "denied" payment and the OP told "just wait another week".
Well, it's Monday again tomorrow, and they HAVE THE ID, they said so! Payment MUST be made tomorrow, they have run out of excuses.
I noticed the reference about the UIGEA, but this player is AUSTRALIAN; what has the UIGEA got to do with THEM
The UIGEA has been used in the past as a delaying tactic by some casinos, and added to this, Winward are now in the Rogue pit, which means they have consistently failed to resolve player issues, and this is yet another example of a simple issue taking weeks to resolve, possilbly poor management, but also the reason they are now rogued.
The OP should send the mail to MissMD as requested, and obtain confirmation that ID has been received, and that payment will be made, even if incompetence means it will be NEXT Monday.
Players probably are happy with the once a week schedule, but ONLY if payment is actually made, not when they wait 7 days only to be told too late that something has gone wrong and it has been held over for the following week. At least with other sites such problems only delay payment by a day or so, but at Winward it is a week or three of delays.
As for "all players still playing ....etc", well I certainly am NOT still playing there, and have not done so for two years+ due to constant non-reply to all attempts at communication, and it taking a YEAR to receive the residual balance in my account after submitting the withdrawal request. I was only helped by another "friend" of Winward, who, while not a rep, had contacts.
It see Winward do not have "reps", but a handful of people they will listen to who are members of various forums. If they want to impress, they should have someone sign up as a proper rep, and be listed as such so they can be contacted, and to be able to assist with the blessing of management.