Hi
It s unfortunate that there is a post about us but I thought it might be best for me to give some insight into this complainant. I am summarising it all but I have emails to completely back everything up for Casinomeister to review.
The gentleman has been playing with us for several months and in that time has lost a bit less than $8000.
He has played with us in a couple of "periods", the first started at the beginning of December and ended at the end of January and at that point he was upset that his son would miss out on a school trip to Hollywood and asked us to give him the money back for the trip as he had gambled it away.
We agreed and gave him $500 so his son could go on this trip. We are the first to acknowledge that gambling can become problematic and it did not seem fair that his family would suffer because of this.
I deactivated his account at that point as it was obvious that he was out of his depth and he was a volatile character, not a good combination.
The second period started again at the end of March when he emailed me stating profusely that after playing at other sites we weren't so bad after all and he had misjudged us. The only conditions I made to allow him to play with us was that he was completely in agreement that he used prepaid or ewallet solutions so that he would not overspend and threats were not to be made against us should he lose.
He accepted the conditions and we allowed him to play.
As far as we were concerned he was treated extremely well with us and he had wins of more than $1500 and $2300 (a few days ago) and at one point he won more than $5000 but due to his "crusade" to hit a random jackpot he had lost on all those occasions.
I repeatedly informed him that random jackpots are hit on a consistent basis and he was just unlucky and that the connection problems have no effect on the outcome of the games but he was adamant that there is something untoward going on. I profoundly refute that , we are a reputable
RTG, this is no longer a contradiction in terms and operators like Inetbet and Bodog along with Club World Casinos are here to stand up and be counted but not to be blackmailed by disgruntled sore losers.
I apologise for this issue coming to your attention as it is not a legitimate claim but we could not let this issue go by without telling our side of the story.
Thanks
Jason