Quote:
Originally Posted by Palace Group
Hi all,
We honoured the 6 month ban agreed upon by both parties and were in our right to accept the player again
Once the player informed us he still had a problem, we once again blocked/locked him.
I hope this clarifies why the player was allowed to deposit and play.
Kind regards,
Darran
The Palace Group
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if you were in the right then why after 3 days (21st) did spin palace email me asking me to confirm that I no longer had a gambling problem before you could let me play? the proof is there man, but you only see what you want and twist the facts in your favour.
You also took over a week and 3 email reminders before you confirmed my account closed.
6 month ban, BS, when I closed my account I was told it was a life ban and also my details would be shared with MG database so I could never play at an MG casino again, well I have news for ya, I can still play at MG casinos
Why did I only name this casino and not the other? simple spin palace management in my experience have always been arrogant and would not even discuss this with me, at least the mangement of the other casino took time to talk to me.