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Reply
Hi all,
I had a look into the case and will confirm the following:
The player contacted us in July last year to ask for an exclusion
It was confirmed that we ofer a 6 month exclusion to which the player agreed and was subsequently locked and blocked for 6 months
The player came back to us in May and registered a new account
We did not in any way contact, entice or offer this player anything to open a new account or re-open their existing account with us
We honoured the 6 month ban agreed upon by both parties and were in our right to accept the player again
Once the player informed us he still had a problem, we once again blocked/locked him.
I hope this clarifies why the player was allowed to deposit and play.
Kind regards,
Darran
The Palace Group
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