Quote:
Originally Posted by babs7262
This post will probably cause a storm and people will probably be mad at me but I am not one to hold back because it's not a popular answer. The reality is.....you asked us about something and not everyone will agree.
I want you to know that this post is not in malice. I feel bad for you because I understand addiction, truely I do.
The thing is....the reality is that addicts have relapses, no matter the addiction. This doesnt mean your going to fall down forever, you recognized it and did something about by writing these casinos and having your account closed BUT........You cant really blame them. That is like asking a bar to remember you and never serve you a drink because of alcoholism or telling a drug dealer not to serve you anymore because you are a drug addict. The reality is that this is their bread and butter and unfortunately, they depend on addicts to do well.
I wish we could just tell our "companies, suppliers, bars to do this and it would work but everything falls on the addict not to be tempted. Again, I know this and wont go into this because this post is about you, not me.
I wish you well and will never judge you or anyone else that has a relapse. I just feel we shouldnt blame the people who make a living sucking money from people. It is up to us to stay strong and make phone calls and find ways to distract ourselves.
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I would have to disagree with this post.
If we take the bar environment, with customers coming up to the bar day in day out, yes it would be hard to expect the bar staff to remember a particular person.
However in the casino environment you have more than just a face to go by.
A player would or should be recorded on a separate database clearly indicating that they should not be allowed to open an account, deposit or even place a bet. It is then the responsibility of the Casino to run a successful duplicate account search which would identify these players on log in or registration, there are other reasons why this function is necasery(history of chargebacks, bonus abusers etc.).
It is because of the fact that addicts slip up that the Casinos need to take the next step and prepare themselves for the inevitable, it’s not like this type of situation is unique.
Ethics need to be taken into consideration when considering responsible wagering, it’s not just a point of saying "we support problem gamblers", but rather the proactive steps made to identify and prevent these users from ruining their lives. As mentioned briefly an additional incentive towards making these steps is that if you stop the problem gambler before he makes the deposit, there is a good chance you could be avoiding a chargeback.
However saying this, its not just the sole purpose of the Casino to make these steps but rather any identified Problem gambler has to help themselves, seek medical advice, block and delete any Casinos and Poker products, close your sportsbook accounts etc…
As to the behaviour of the 1st Casino, I would say that the response was the correct one to take, it is unfortunate that the player won and there’s no way to prove if they would have behaved in the same way had the player had lost instead.
Cheers,
Dorian