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Originally Posted by Let_It_Ride
Last year I finally accepted I have a gambling problem and stopped gambling for nearly a year and informed all the casinos about my problem and asked them to exclude me. ..
Casino one let me open a new account, deposit and play, here I won 100euros and requested a withdrawal, a few days later I get an email saying we see you have a gaming problem we have closed your account, all bets are void! so no winnings and refunded my original deposit. Question, I used the same name, address etc. can the system have not locked me out before I played?
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Hi Let_It_Ride, I've taken a break from posting here for a while, but will offer some insight. It's not unheard of for players to use one account for a while, and then close it for one reason or another. Then players can create a new one and the system doesn't detect it until a transaction is made. I heard that casinos do this, because there are literally 1000s of players accounts and many of them are inactive (no withdrawal requests), so it wouldn't make sense to analyze them all..just the ones that show activity.
True, it would have been better to lock you out before instead of after the fact.
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Originally Posted by Let_It_Ride
Casino two, re-opened my old account, online chat also highlighted they see I have a gambling problem so I can only deposit with NETeller now and not my VISA card (what difference this makes I do not know!)
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Having worked in e-commerce, I heard credit card purchases are more risky to the casino. They can be charged back at any time, players often claim they didn't authorize charges, don't recognize, it wasn't them, etc.. then the casino loses both the purchase and if it goes to chargeback, a knock against their record. Above a certain percentage and they'll get in trouble with their processor and at worst, be eliminated and put on a black list.
I believe neteller guarantees transactions for merchants, whereas visa does not. So there's less risk with neteller and it's not reversible.
Quote:
Originally Posted by Let_It_Ride
2 days later I get an email saying we can't let you play at our casino until you confirm you are no longer an addict..
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Ok, I don't know how a player can prove he's no longer an addict, maybe show proof of being enrolled in GA... that's a pretty fishy request.
But looking from the casinos point of view, player like you, addiicted and spending on the casino operation is what pays the bills. They still have to spend $$ on their hardware, personnel, licensing, etc. Granted I think the second casino messed up, letting it go too far. There is such a thing as responsible gaming and it's a 2 way street.