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It is because of this type of behaviour that the industry suffers, problem gambling must be a top priority for any Casino or Pokerroom. Once a player identifies him/herself as a problem gambler the Casino in question should stop all account activity, failure to do so should result in a refund of deposits and voiding of bets from the point at which the player indicated they had a gambling problem.
It is the nature of a problem gambler to slip up every now and then, so it falls to the Casino to be ready and prepared to step in, stop, prevent and help the problem gambler from further damaging themselves.
I very much support responsible wagering; I believe it’s necessary for the industry to take care of itself, having attended the Gamecare course on responsible wagering, I recommend others to do so also. It offers insight into interesting ideas on how to recognise and offer advice regarding this matter.
It’s unfortunate that those Casinos acted as they did, I believe you should request to speak with management regarding your case at the 2nd Casino. Inform them that they failed in their responsibility to act correctly and considering that you were clearly flagged as a Problem gambler (which they acknowledged), they should never have allowed you to open an account. In fact encouraging you to email in to confirm you had recovered from an addiction (which you cannot judge for yourself, and requires a medical confirmation) is irresponsible.
Cheers,
Dorian
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