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Very poor,
You should have been locked out INSTANTLY you tried to play again, and where you had to request reopening of an account this should have been referred to senior management who should have not done so until they had received a declaration from you that you no longer had a problem.
Where there IS a slip up, then ALL bets should be void, not just when you win.
If it was a new account that was opened, they should have accepted the voiding of bets once they discovered you had a problem, and could prove it.
It would be fair to name BOTH casinos, not just Spin Palace, as both are lacking.
MG casinos should be better than this, they are quick to ban players who raise fraud suspicion flags, so why are there no flags raised when a former declared addict tries to play again.
Where a former addict IS accepted back, their deposit limits should be strictly limited, not just by method, but by AMOUNT, and all credit card methods should be banned.
UKASH is particularly inconvenient when it comes to "chasing behaviour", so only allowing UKASH has the following benefits:-
1) Player can only play with cash currently in their possession.
2) They have to go to the nearest paypoint to get more, and £100 is the top limit per voucher (possibly per shop visit).
3) They should not allow ANY reversal of a withdrawal, and should pay by cheque if the player is able to deal with them, as this puts a brake on the speed this money can be redeposited and lost.
4) When players request exclusion, they should be able to specify a time limit at the outset, which should be set in stone so they cannot lose control and have a change of mind.
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