Quote:
Originally Posted by Ferretktf
I have had a response from Neteller to my concerned query...
It's not a particularly satisfactory answer however, on the assumption that what has been stated in this thread - from both sides - is true.
They quote ....
"Under our merchant contracts, there are only exception cases where a merchant can withdraw member funds. However, these are very strict circumstances due to issues such as technical errors. Merchants are not able to withdraw member funds from NETELLER accounts at their own discretion."
However - Prime appeared to have used "their own discretion" in this case. Or they have misled Neteller as to the true nature of the claw-back ... in which case they must be on dodgy legal ground.
Thoughts?
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You have had more success in eliciting a response from Neteller (however facile) than we have had on media enquiries to the e-wallet's official spokesmen and investor contacts dating back almost a week now.
We requested from them three things:
1) An explanation as to why Prime Casino was able to reverse a credit to a client's Neteller account despite the passage of 2 weeks, and without first consulting the account holder.
2) A progress report on the fact that the 75 days Neteller said would be required to pay out US players on their frozen funds are almost up (June 4 by our calculations since their last announcement on March 21)
3) Comment on the fact that Neteller shares on the AIM remain suspended despite the lapse of several months (since mid-January) without further reports.
We have not received even the courtesy of an acknowledgement of these enquiries.
This is hardly the conduct one expects from a professional financial institution handling millions of dollars and pounds sterling and responsible to the FSA on the Isle of Man.