My post #77
I am going to make a second and repeat request. Produce ALL the correspondence between Prime and Neteller that resulted in the subject funds (2 X accounts) being removed from Neteller and sent to Prime.
I suspect you misrepresented the position to Neteller. I suspect you told Neteller that the players had defrauded Prime Casino and obtained the winnings by unlawful means. In these circumstances not only have the players been libelled and their good character defamed, but in addition, the false pretence to Neteller in order to obtain an advantage is yet another criminal offence to be taken into account in this sorry saga.
Produce and publish the said correspondence and demonstrate that my suspicions are unfoundered. I bet you don't
And the response:
Quote:
Originally Posted by PrimeCasino
If I hadn't noticed, I clearly wouldn't be here addressing the issues. You seem to be unsatisfied the way I'm handling things. Why is that exactly? What's your angle in this? The players are both happy but you continue to pour fuel into the fire.
Like I have over the last two days, make yourself familiar with how Neteller works with a Vendor account before making sweeping criminal allegations about how we do business. Some of you have very valid points but you for example are clearly picking fights for no good reason. Who are you fighting for right now exactly? The players have both said they are happy with the resolution. Why aren't you?
I have spoken with the head fof our support team and he explained it to me like this: We are able to reverse any deposit we make to a Neteller account if the funds still exist. We don't need to provide documentation of any kind and this is simply known as a "reverse chargeback".
I understand that this may make many of you uncomfortable but it is a Neteller reality and I highly doubt we are the first people to do it. Having said that, I've issued a policy that this is never to happen again without coming across my desk first. I'll also say that this entire incident occurred as a result of us changing the T&C's. From now on, I'll put a notice on the Casino index page of changes and a date. From that point, there should be no more excuses for not reading them.
I know you'd like to believe that there is a secret conspiracy going on where my Casino is defrauding players by the millions by lying to Neteller but that's simply not the case. You're welcome to call Neteller and ask them what kind of documentation is required because there is none required.
Any Casino or in fact, any vendor using Neteller can reverse a charge so long as the funds still exist in the account. In the future, please relax your tone a bit. I'm doing my best to sort this out. Since you're keen on giving me orders, how about you take some yourself. Go contact Neteller and ask them what kind of documenation or proof a vendor needs in order to issue a chargeback. When you find out there isn't any, perhaps you can come back and apologize labeling us as liars and criminals.
Thanks,
Josh.
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Members (players) are not a party to the contract between Merchants and Neteller. There is no clause within the Member's Terms of Use that permits, authorises, consents or in any aknowledges the capacity of either Neteller or Merchants to debit a Member's account in the form of a reverse chargeback.
Having said that, in Ferretktf's post above Neteller insist that "strict circumstances" need to exist in exceptional cases before a Merchant is able to facilitate a reverse chargeback from Member's accounts.
One can ordinarily assume those "strict circumstances" would be set out and reduced to writing for further consideration before Neteller can be satisfied an "exceptional case" exists and consent to a Merchant's request to a reverse chargeback.
The version offerred above by Prime Casino as to the procedure adopted to facilitate a reverse chargeback can in no way be reconciled with the position put by Neteller. Furthermore, the narrative supplied by Prime Casino with respect to facilitating reverse chargebacks has not been corroborated by a single identity within the online gaming community.
No facts have emerged to resile from the position I put in Post #77 above.
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