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I have had a response from Neteller to my concerned query...
It's not a particularly satisfactory answer however, on the assumption that what has been stated in this thread - from both sides - is true.
They quote ....
"Under our merchant contracts, there are only exception cases where a merchant can withdraw member funds. However, these are very strict circumstances due to issues such as technical errors. Merchants are not able to withdraw member funds from NETELLER accounts at their own discretion."
However - Prime appeared to have used "their own discretion" in this case. Or they have misled Neteller as to the true nature of the claw-back ... in which case they must be on dodgy legal ground.
Thoughts?
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