Quote:
Originally Posted by Pinababy69
I can't answer that question D_G. Does anyone know if that term exists in any other casino's T&C's (besides XXL Club who posted here)? About processed payments being "final" I mean? Honestly, beyond reading what the wagering requirements are, it's not something that I've ever thought to look for. And I only play slots, so I've never worried about percentage of wagering requirements for various games, or being accused of "bonus abuse".
Hunterduke does have a point. If the monies had already been withdrawn from Neteller, what would have happened then? Again, this isn't something I've ever had to think of personally as I use Payspark, and anytime I get a cashout, I'm at the ATM machine within an hour or two to withdraw it, lol. My money never sits in an ewallet.
As to the fraud issue, I agree that the actual term of "fraud" should be limited to multiple accounts, using other's accounts (as Josh suggested). Who's qualified to judge that? I don't know. I'd rather have the casino manager looking at each case individually rather than leaving it up to the processor (for example). We've seen what a balls-up they can make of a situation.....re: the "certified documents" threads we've seen on here. On the other hand, you'd think that a fraud such as a multiple account scenario should be caught "prior" to a cashout being processed. You'd hope the processor could get that much right, and avoid any chargeback scenario.
Prime is a relatively new casino, and I'm hoping that this episode is due more to inexperience than to any malicious intent. I highly doubt that Josh or any other casino manager wants to see another thread such as this, and would hope that this will be a lesson learned for all. It is not good for the industry period.
As a last note, it would be helpful if Neteller would comment on what their policy is....but that will NEVER happen, not on a public forum.
|
It's good to know that you see what I'm pointing out.. As I said, it appeared to me that Josh was kind of sweeping this issue aside with making NT the bad guys and instituting other non-NT issues in his casino's T&C's.
So what is "Fraud"? As you've stated, who knows, and that's the problem.
Oh wait! Josh knows!
Quote:
|
Originally Posted by PrimeCasino
Fraud = multiple accounts, using other people's accounts, etc.
|
And there's my problem...
ETC.
According to his own definition, he cites 2 explicit reasons and leaves the door open for
any interpretaion he deems to fall under etc.
You're also right that most reasonable people's definition of "fraud" would be caught long before the cashout, so why does Josh holdout for the right to raid a Neteller account
after the cashout has been paid? Interesting things he refuses to address. Maybe it's for
security reasons?
I don't know when other casinos (besides XXLClub) will address this issue in their T&C's. I do know one thing, however... Almost every single type of complaint, whether by player or casino, hits these Forums sooner than later. If Josh's contentions that all vendors can do this chargeback with NT is true, then he is the first one to have abused it. So, this is a new issue and will have to trickle down over the weeks, but in the meantime, Josh pulled the trigger, it's been posted here what he is capable and willing to do, and so the burden is on him to step up and put in writing that it will not occur within his business structure again. We will have to deal with the other casinos as they come up. Hopefully this hole will be plugged by Neteller and this whole discussion will be moot. After it is no longer an issue, Josh's obstinance on this topic will still stand, however. That's the unfortunate part for him.
- Keith