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Good news. The matter is resolved ( i know there is more to it but i am reasonably happy). But to give Josh credit( !) where it is due, the funds have been returned to my account including the bonus. I know it got ugly, but Josh has responded very quickly today. So well done Prime in sorting this out, in the end and apologies to referring to you as ' finally seeing sense'. it has taken too many telephone calls ( wait 24hours for management to return etc), emails and i was naturally wound up about it.
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