Quote:
Originally Posted by pangloss
Somehow I think not. Money in NeTeller for 2 weeks then disappears?? Neteller IS NOT a credit facility, there is no charge back provision, it is a e-wallet. You pick my wallet I call the Police. Theft, larceny, stealing.
I call on Prime Casino to release all correspondence between them and neteller that facilitated the removal of funds from players neteller accounts without their consent or knowledge.
This is not just gross incompetance - it is quite clearly a matter of criminality.
As my new friend keith (Da_Gambler) remarked, "Gawd this is bad.... disgusting... "
Disgusting indeed.
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I haven't even verified that these funds have actually been removed by Neteller. I have only your word to go on and I need to see the transaction records which I can't get until support is back online. Those of you posting are assuming that this actually happened, that it was in fact 2 weeks later, and that the Casino is always lying and that the player is always telling the truth. I am not accusing anyone of misleading this forum until I have the whole story which I can't get because even the phones at support are currently offline. Please be patient and let me find out how and why this happened. Regardless of the situation though, I am not crediting the money back into Neteller accounts. I will credit the affected Casino accounts and you can play through your wagering requirements which was what you were supposed to do according to the terms and conditions.
I'm waiting to hear back from support about how this happened, why it happened, why I wasn't informed, and when, if and why/the players weren't informed either. Ranting and raving like a lunatic isn't going to make this situation resolve itself any quicker. I think it's quite a stretch to think that for a few thousand pounds, I'm going to voluntarily "pick your pocket" and steal from you. Please lets give the drama a rest already and give me a chance to sort it out.
Thanks,
Josh.