Quote:
Originally Posted by PrimeCasino
Hi Mohammed,
There is nothing I can do about Neteller "pulling back" payouts. This is something that every Casino is able to do and I don't imagine that it's going to change any time soon. I understand that this is a major issue for some of you but try to understand that the terms, regardless of what they were before, were this way when you intitially deposited. I have confirmation from support regarding this so your accusations of us not paying you out because you were on the old terms are simply not true. At the time you deposited, the new terms and conditions were in place and I've paid out a significant number of people who were on the old T&C's to be aware of who is and isn't on the list.
Having said that though, here is what I'm going to do. I believe that all of you have a valid point here and after sleeping on it, I agree that you should still be given the opportunity to play through your wagering requirements and not have your winnings simply "stripped away". I'm going to put your money back into your Casino account and when you finish the wagering requirements, you'll be free to withdraw.
I've contacted support and instructed them to take care of you and you should see your winnings back in your Casino account within the hour. I apologize for this inconvenience but I stand by what I said before regarding the T&C's. It is every players' responsibility to read and understand the terms before they deposit. I can't be held responsible for what you believe to be true based on other Casino experiences.
I hope that all of you find this to be fair and reasonable and if there are any other concerns along this vein, please PM me or email me first before getting upset in a thread in this forum. I'm always happy to hear what you have to say and to take suggestions seriously from the good people at CasinoMeister.
Best Regards,
Josh.
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Josh, I am glad you are finally seeing some sense in the issue. It is a shame it has taken so long and involved so many people. Can you confirm that my account will be credited with £1130 ( i.e including the bonus that was removed?). Otherwise, it simply does not make sense for me to continue wagering as there is no bonus attached to it.