Quote:
Originally Posted by bash_2357
Josh, Can you explain why you didn't even have the courtesy to explain to players that you had taken money from their neteller accounts? This is underhand.
Also, a reasonable casino would allow us to complete the wagering not to void all winnings. I am prepared to do this.
There is little doubt that this negative publicity is not going to help Prime. I URGE you to reconsider for the sake of probably a few hundred pounss ( which will be the case after you make me wager it !).
I would really like to know what CM's view on this is? |
Hi Mohammed,
There is nothing I can do about Neteller "pulling back" payouts. This is something that every Casino is able to do and I don't imagine that it's going to change any time soon. I understand that this is a major issue for some of you but try to understand that the terms, regardless of what they were before, were this way when you intitially deposited. I have confirmation from support regarding this so your accusations of us not paying you out because you were on the old terms are simply not true. At the time you deposited, the new terms and conditions were in place and I've paid out a significant number of people who were on the old T&C's to be aware of who is and isn't on the list.
Having said that though, here is what I'm going to do. I believe that all of you have a valid point here and after sleeping on it, I agree that you should still be given the opportunity to play through your wagering requirements and not have your winnings simply "stripped away". I'm going to put your money back into your Casino account and when you finish the wagering requirements, you'll be free to withdraw.
I've contacted support and instructed them to take care of you and you should see your winnings back in your Casino account within the hour. I apologize for this inconvenience but I stand by what I said before regarding the T&C's. It is every players' responsibility to read and understand the terms before they deposit. I can't be held responsible for what you believe to be true based on other Casino experiences.
I hope that all of you find this to be fair and reasonable and if there are any other concerns along this vein, please PM me or email me first before getting upset in a thread in this forum. I'm always happy to hear what you have to say and to take suggestions seriously from the good people at CasinoMeister.
Best Regards,
Josh.