Quote:
Originally Posted by Casinomeister
Cyprus is just merely a place where a lot of banking takes place. Many casinos use this to include Cryptos and Playtechs.
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Well, this is truly sloppy, a legal contract that has a line "whatever Elad said to put here".
This just look so BAD for the casino, it implies that the intention was to construct a term along the lines of "legally licenced and insured", but they cocked up & forgot to replace the marker with the actual name of the entity they wanted to appear to be incorporated under.
Whatever the other points of this case are, the really big issue I feel is the arbitrary removal of already paid funds from the players personal Neteller account. This could turn out to have been an illegal act, but it will require a ruling from the FSA and or Isle of Man. Under UK law, before recovery of a debt can take place, a proper process must be gone through, it is not good enough to just send the "heavies" round and just take it!
Once the casino thought this sum was owed back to it, it should have proceeded in a proper manner in order to resolve the problem. Time and time again, where players are in a similar position, they can resort to the chargeback to resolve the issue, but by and large they dont, they contact the casino, and if that fails they go through a dispute resolution process if one is available, and generally have to accept the ruling.
It seems in this case, these two players have been treated not as customers, but as bitter enemies who had covertly raided the bunkers for 1000 credits or so, so a commando raid behind enemy lines straight to Neteller was sanctioned, while the player, thinking Neteller well enough defended, did not think that they even needed to get the money out ASAP so that the enemy raid could not grab it back.
As Neteller said, had the money not been there two weeks later, Prime would not have got it!
The moral is that to protect against this kind of behaviour, players just need to ensure that they dont leave withdrawals lying around in their Neteller accounts.
Fortune Lounge were rogued merely for refusing to pay bonus players, but they never stooped so low as to retrospectively raid Neteller accounts of those bonus players whom they had paid before and felt they shouldn't have.
Whether the player is right or wrong is now a minor issue, it is the Neteller raids that are the huge worry, many players did not think this kind of act was even possible, and now trust has been ruined, and it can never fully recover until Neteller make a cast iron promise that they will never allow this kind of thing in future.
The only safe way to play at Prime (and any other casino that gains a reputation for charging back Neteller credits) is to deposit with UKash or Western Union, and withdraw by Western Union or similar. This would ensure that once you got paid, you stayed paid, and the advantage for Prime would be that players cannot do a "chargeback" from UKash or WU.