Quote:
Originally Posted by PrimeCasino
I'm sorry to hear that some of you are upset about the change in our terms and conditions. Regarding withdrawals from Neteller accounts "after the fact", these payments should never have been made in the first place according to the terms and conditions. I'm sorry that you saw an initial payout but we simply do not allow withdrawals at all until the B*30 is met. Again, I'm sorry if this seems unreasonable but these are the terms and had you deposited prior to these terms taking effect, this situation would not apply to you. In addition, we're not pioneers in this respect either as Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.
Again, I apologize for this situation but assuming we're "like every other MGS Casino" is not something I feel we should be responsible for. There are some players from this very forum who will attest to how liberal I am with money but if you haven't read the T&C's, that is really your responsibility. Ultimately, I would like to make it physically impossible to withdraw from the Casino until the wagering requirements are met but as of this moment, it's not possible in the software.
I appreciate that many of you are familiar with the standard Microgaming terms and conditions but you must understand, just because most MGS Casinos follow certain protocols, this does not necessarily mean that we are obligated to do the same.
The bottom line here is quite simple. For those of you who have deposited under the previous T&C's, you have already been able to withdraw and this has not affected you at all. For those of you who deposited afterwards and withdrew prior to meeting your requirements, we have refunded your initial deposit less your bonus and winnings.
I feel that this is more than fair and I apologize to those of you who feel otherwise.
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What does Playtech has to do with your case?!
I truly believe that most Playtech casinos do not have a 30x bonus wagering requirement but more in the range of 8-20 x B+D.
Also most "fair/honest" casinos would give the player the opportunity to meet his WR and not simply cut his winnings and refund the deposit. In my humble opinion this is a really "unfair" way to solve this issue, especially knowing that your audit/finance team mess up to do their work properly and control that the WR was met before proceeding the player's withdrawal.