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Originally Posted by PrimeCasino
I'm sorry to hear that some of you are upset about the change in our terms and conditions. Regarding withdrawals from Neteller accounts "after the fact", these payments should never have been made in the first place according to the terms and conditions. I'm sorry that you saw an initial payout but we simply do not allow withdrawals at all until the B*30 is met. Again, I'm sorry if this seems unreasonable but these are the terms and had you deposited prior to these terms taking effect, this situation would not apply to you. In addition, we're not pioneers in this respect either as Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.
Again, I apologize for this situation but assuming we're "like every other MGS Casino" is not something I feel we should be responsible for. There are some players from this very forum who will attest to how liberal I am with money but if you haven't read the T&C's, that is really your responsibility. Ultimately, I would like to make it physically impossible to withdraw from the Casino until the wagering requirements are met but as of this moment, it's not possible in the software.
I appreciate that many of you are familiar with the standard Microgaming terms and conditions but you must understand, just because most MGS Casinos follow certain protocols, this does not necessarily mean that we are obligated to do the same.
The bottom line here is quite simple. For those of you who have deposited under the previous T&C's, you have already been able to withdraw and this has not affected you at all. For those of you who deposited afterwards and withdrew prior to meeting your requirements, we have refunded your initial deposit less your bonus and winnings.
I feel that this is more than fair and I apologize to those of you who feel otherwise.
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The perversion of the standard MG EZBonus system is the least of my concerns. What I find astonishing is (to quote the original poster):
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Two weeks later, Neteller inform me that Prime taken the money back from my neteller account. No word from the casino.
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Unheard of, and totally off the wall. I see fault with both NETeller and the casino. Was it indeed 2 weeks later that the funds were retrieved from the player's account?? Did the casino try to contact the player by telephone and email before doing this? As pointed by Vinyl... what if the player had already spent that money?
If the player did indeed deposit after the change in T&C, why did he receive the cashout at all. Ok... let's say the casino goofed. So... it took 2 weeks to find it out --
after the player was paid? Payouts are not audited -- especially new players? And then, you reclaim the funds from his NETeller. Unacceptable.
I do appreciate that PrimeCasino has registered here and taken the time to address concerns, but greater care must be taken
by the casino to see that payouts are done in the proper manner, in the proper amount, and (for the love of pete!) stay out of players' NETeller accounts!
