Quote:
Originally Posted by aka23
A second player mentioned a similar problem to me a couple days ago, in which Prime Casino removed his winnings from Neteller.
Support tells me that early this month, Prime changed their early withdrawal rules. They used to require players to withdraw their cash balance at any point, like a traditional Clearplay. Now they require players to complete the full playthrough. They seem to have implemented this rule change in a strange way. I believe they told Neteller the early withdrawal payments were made in error and requested that Neteller return the payments back to the casino.
If players did sign-up and play before the rule change, clearly the original rules should be applied. If players signed up and played after the rule change and the payments were truly made in error, then the situation is more complex. While the casino is justified in having the new rules applied, taking money from Neteller accounts is a questionable way of applying this. These players should have the opportunity to complete wagering.
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This is more true, as if this rule change had been PROPERLY implemented, it would be impossible for this sorry situation to arise in the first place.
Also, why did the new terms not get picked up at audit. Surely if the casinos own processing team were not aware of this change, how on earth can the casino even think it is wrong for players not to be aware.
It seems that this is not even a precedent, it is seemingly quite OK for any casino to claw back funds from a players personal Neteller account. This is like a shop giving the wrong change, and five minutes later realising and running down the street and mugging the customer to retrieve the error from his wallet. If it is the customer who is diddled, the rules differ, in that once they leave the shop a dispute over change will not be entered into.
This is simply unfair double standards, both of the hypothetical shopkeeper, and Prime Casino. I wonder how many other covert raids they have done on players Neteller accounts, and Neteller have simply allowed it.
I have not even seen this with the rogues, once players get paid, they tend to stay paid. I expect the rogues will cotton on to this ploy, make a big show of resolving a dispute, and a couple of weeks later, when the fuss has dies down, snatching the payment back from Neteller.
If the casino went so far as to pay these withdrawals, they should live with it, not trick Neteller into returning the funds by claiming "error". This is a perversion of this procedure, it is meant to be used when a party inadvertently makes a payment twice, not as a means to sneak a chargeback through Neteller, who do not permit chargebacks as a rule.
When a player earlier posted about a fraud on their Neteller, Neteller said the money was in another Neteller account, but claimed they could not recover it without the agreement of the other party, so what is so goddam different in this case that makes Prime able to get this done WITHOUT said permission from the other party.