[aka23]

A second player mentioned a similar problem to me a couple days ago, in which Prime Casino removed his winnings from Neteller.

Support tells me that early this month, Prime changed their early withdrawal rules. They used to require players to withdraw their cash balance at any point, like a traditional Clearplay. Now they require players to complete the full playthrough. They seem to have implemented this rule change in a strange way. I believe they told Neteller the early withdrawal payments were made in error and requested that Neteller return the payments back to the casino.

If players did sign-up and play before the rule change, clearly the original rules should be applied. If players signed up and played after the rule change and the payments were truly made in error, then the situation is more complex. While the casino is justified in having the new rules applied, taking money from Neteller accounts is a questionable way of applying this. These players should at least have the opportunity to complete wagering.