Here are the terms currently on the Prime casino website for the SUB.
It is a standard EZBonus,
This is what is said about
VP (where the disputed win arose). No problem therefore with how the win was made.
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100% - all Slots, American Roulette and all Parlor Games
50% - all Table Pokers, Red Dog, all Roulettes (excluding American Roulette), Casino War and Sic Bo
10% - all Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats
2% - Classic Blackjack and All Aces Video/Power Pokers
NOTE: Playthrough ( betting) is liable to use the Gamble Feature on Slots or the Double Feature on Video/Power Pokers this is exempt from playthrough requirements.
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In terms of making an eventual withdrawal:-
Only from the Cash Account can withdrawals be made and these can be made only after the wagering requirements have been fully met. Otherwise, no withdrawals can be made.
Under MG EZBonus, this additional term is implemented in the software, and any attempt to withdraw will be met with a banking screen error stating that WR has not been met. I have seen this myself (as a software error) when Casino Action changed over to EZBonus without properly clearing "ghost" WR from the system.
This looks like the "new" term, however, if the player was able to withdraw, then this term had not yet been implemented in the back end systems. This would explain why the withdrawal went through in the first instance.
Since the casino is responsibe for ensuring it's own back end systems are kept up to date, they should not hold the player responsible. Had they done their job properly, it would have been impossible for the player to breach this term due to the software block and error message, which would have allowed the player to query this with support, who would have advised of the reason, namely that all bonus balance must be converted (WR fully completed).
The OP states that the bonus was removed, this again implies the system incorrectly allowed the withdrawal through, and it took 2 weeks for the casino to find out, and then they pulled a "stunt" on the players Neteller account.
This looks like the terms changed not at the time of deposit, but near simultaneously with the time of withdrawal (unless the OP withdrew on the same day).
Terms are also undated (no reference to an expiry date), so the player would be under no obligation to reassess the terms page until 30 days has elapsed from the previous read through, or where directed to do so on a future offer. A previous case like this went in the favour of Trident Lounge because the promotional terms stated "valid until.......", and the player deposited the day after this expiry, and thus should have checked the new terms. In this case, this change would have gone unnoticed by any player till they checked again, and I would assume the OP checked the terms before playing, and didn't see the need to check them every day or so just in case a change had been made.
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Promotion Terms and conditions
Rules
An account is made up of a Cash Account and a Bonus Account. You can't withdraw from the Bonus Account; however, this account can be used to place bets with. Only from the Cash Account can withdrawals be made and these can be made only after the wagering requirements have been fully met. Otherwise, no withdrawals can be made.
Betting requirements (or playthroughs) are shown in the terms and conditions of each promotion.
Terms & Conditions
Any amounts shown as bonus amounts are placed in the Bonus Account subject to thirty (30) times playthrough before they can be removed.
As different games are played this could well affect the contribution or percentage of the playthrough requirement possibly up to 100%,
- The contributing percentages are as follows:
100% - all Slots, American Roulette and all Parlor Games
50% - all Table Pokers, Red Dog, all Roulettes (excluding American Roulette), Casino War and Sic Bo
10% - all Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats
2% - Classic Blackjack and All Aces Video/Power Pokers
NOTE: Playthrough ( betting) is liable to use the Gamble Feature on Slots or the Double Feature on Video/Power Pokers this is exempt from playthrough requirements.
As the playthrough requirements are met, funds are automatically transferred from the Bonus Account to the Cash Account in denominations of 10 credits at a time.
Playthrough is only possible when real money bets are made,
In this instant Real money bets are taken from the Cash Account. Should there be no cash available, the bets are deducted from the Bonus Account. The funds in the Bonus Account can only be utilized if there are no or little credits in the cash balance.
Winnings on bets made from the Cash Account are sent directly to the Cash Account. However, if you have opted in for the bonus, you will be unable to withdraw any amount from your account until you've either met the wagering requirements. Winnings on bets for the Bonus Account after the wagering requirements have been met go straight to the Cash Account.
Should a Player’s Bonus Account together with his winnings mean that the Bonus Account balance exceeds the size of the original bonus amount; the excess winnings are automatically added to the Player’s Cash Account.
Note: Less any automatic transfer costs from the Bonus Account to the Cash Account, charged.
The Player acknowledges that in order to be eligible for any promotion or bonus they must be playing with the primary currency used in the country where they have a registered address and are playing from. The casino reserves the right to withhold bonuses and any winnings resulting from deposits in any currency made in contradiction to this condition. An exception is made for USD and CAD to this clause.