Ok,
So here are the facts. I signed up to Prime under Old t+c . i.e deposit £100, bonus £100 and wager 30 times slots ( or other variations - usual MG rules). I played £5 Deuces Wild , Didn't abuse the bonus in any way and luckily hit a
RF-balance shot up to £1130.
Withdrew within the t+c, bonus forfeited and Money in my neteller account £1030, 3 days later. Excellent i hear you cry.
Two weeks later, Neteller inform me that Prime taken the money back from my neteller account. No word from the casino.
Spent the last two days chasing CS at Prime and they will not back down. I even have a screenshot of the terms i used when i signed up and played. It is true that their t+c changed around the same time as i was playing, but when exactly that kicked in is not clear. I know i checked the bonus conditions the night before and took a screenshot. This is clearly a grey area here but they are naturally favouring themselves.
Customer Service are adamant they will not pay me. They have voided my winnings are prepared to return only my deposit. I have said that i am prepared to wager the balance 30 times on slots if necessary. As a extra kick in the teeth the email says that i can get the bonus again and 'you never know your luck might still be in '. P. take as far as i can see.
Normally, casinos return your balance back to your account and ask you to complete the wagering but not here.I find this particularly harsh
I have pitched a bitch but am very disappointed with the outcome. I feel i have been doubly hit by neteller and by Prime.
My advise would be to avoid Prime Casino.
Any thoughts.